Privacy policy

Duration of the storage of personal data

Personal data processed by us in the context of a general contact enquiry by e-mail or contact form is only stored by us for as long as is necessary for the respective correspondence.

Personal data requested by us in connection with a room booking, a wellness reservation or a restaurant reservation will only be stored for as long as is necessary for the processing of the contract and any subsequent contract-related correspondence or, in the case of documents relevant under commercial and/or tax law that contain personal data, for as long as the statutory periods of the German Commercial Code and the German Fiscal Code provide for the storage of these documents.

Personal data

Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This includes the email address, name or telephone number. However, data about preferences, hobbies or which websites were visited by a user also count as personal data. Personal data is collected, used and passed on by us if this is permitted by law or if the user consents to the collection of the data. As a rule, our website can be used without providing personal data. If you contact us (for example by e-mail or by using the contact / enquiry form), your details including the contact data you have provided will be stored for the purpose of processing the enquiry and in the event that follow-up questions arise. We will not pass on this data without your express consent. We expressly point out that data transmission on the Internet (such as e-mail communication) can have security gaps. Complete protection of data against access by third parties is not possible.

Nature and scope of the processing of personal data

In the case of general enquiries sent to us by e-mail or contact form, the corresponding personal data will only be stored for the purpose of the respective correspondence. Any further processing will not take place.

Personal data such as name, address, telephone number or e-mail address are not collected unless you provide us with this information voluntarily, e.g. to process enquiries, to process room bookings, to process wellness or a restaurant reservation, when making comments, when registering for the newsletter or when making enquiries via the contact form. The voluntarily provided data is used exclusively for the purpose for which it was provided.

Legal basis for the processing of personal data

Legal basis for the processing of personal data in connection with general enquiries by e-mail or contact form: Personal data processed in connection with a general enquiry by e-mail or contact form are processed on the basis of consent, Article 6 DSGVO.

Legal basis for the processing of personal data in connection with a room booking, a wellness or a restaurant reservation: Personal data processed in connection with a room booking, a wellness or a restaurant reservation are necessary for the performance of the corresponding contract, Article 6 DSGVO.

Your rights under the General Data Protection Regulation (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

Right of access:
Pursuant to Article 15 of the GDPR, you may request confirmation as to whether data relating to you are being processed. If this is the case, you have a right of access to the information processed

Right to withdraw consent:
If the processing of your personal data is based on consent, you have the right to withdraw this consent at any time in accordance with Article 7 of the GDPR.

Right to object:
If the processing of your personal data is necessary to protect the legitimate interests of our company, you may object to the processing at any time in accordance with Article 21 of the GDPR.

Right to erasure:
If you have withdrawn your consent, objected to the processing of your personal data (and there are no overriding legitimate grounds for processing), your personal data are no longer necessary for the purposes of processing, a corresponding legal obligation exists or your personal data have been processed unlawfully, you have the right to request the erasure of your personal data in accordance with Article 17 of the GDPR.

Right to rectification:
If your personal data has been processed incorrectly, you have the right to request rectification of this data without delay in accordance with Article 16 of the GDPR.

Right to restriction of processing:
Under the conditions of Article 18 of the GDPR, you have the right to request the restriction of the processing of your personal data.

Right to data portability:
In accordance with Article 20 of the GDPR, you have the right to receive personal data provided by you in a structured, common and machine-readable format.

Right of appeal:
In accordance with Article 13 DSGVO, you have a right of appeal to the competent supervisory authority. To exercise your rights, you can contact us at the following email address: info@villa-contessa.de

Integration of third-party services and content

It may happen that third-party content, such as videos from YouTube, map material from Google Maps or RSS feeds, is integrated on our website. This always requires that the providers of this content (hereinafter referred to as "third-party providers") are aware of the IP address of the user. Without the IP address, they would not be able to send the content to the browser of the respective user. We endeavour to use only such content whose respective providers only use the IP address to deliver the content. However, we have no influence if the third-party providers store the IP address, e.g. for statistical purposes.

Google Analytics

In order to optimise the use of this website for you, we use the analysis tool "Google Analytics". This is a standard analysis tool of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For the analysis, Google Analytics / Google uses so-called "cookies", through which it obtains information about your user behaviour and evaluates it accordingly.

The information generated by the cookie about the use of the online offer by the users is usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf for the purpose of evaluating the use of our website by users, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. In doing so, pseudonymous user profiles can be created from the processed data.

Google Analytics is only used on this website with IP anonymisation activated. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by the user's browser will not be merged with other data from Google.

You can prevent the storage of cookies by setting your browser software accordingly. You can also prevent the collection of data generated by the cookie and related to your use of the online offer to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Information on data protection when using Google Analytics can be found at https://www.google.com/analytics/learn/privacy.html?hl=de.

Information on data protection in general at: https://policies.google.com/privacy?hl=de

The collection, anonymisation and analysis of user data is carried out by Google on behalf of the website operator (see imprint) in accordance with § 11 BDSG.

Access data / server log files

We (provider) or our web space provider collect data about every access to our internet offer (so-called server log files). The access data includes, in particular, the name of the website accessed, notification of successful access, amount of data transferred, file, date and time of access, type and version of the browser used, the operating system used by the website user, referrer URL (the previously visited page), fixed or dynamic IP address of the accessing user and the requesting provider. We can retrieve this data. The data contained in the log files are used exclusively for statistical purposes. Unless required by law, the user is not identified.

Use of cookies

So-called "cookies" are used on our website. "Cookies" are small files that store specific user-related information on your computer / smartphone while you are visiting our website. Cookies help us to analyse and optimise the use of our website. Thanks to cookies, we can make our website even more comfortable and pleasant for you. In addition, cookies help us to evaluate user behaviour for market research and advertising purposes (tracking and targeting cookies/analysis cookies/social media cookies).

We use so-called "session cookies" on our website, which are only temporarily stored for the duration of your use of our website. After you have left our website, the session cookies are deleted again.

Furthermore, we use so-called "permanent cookies", with which we record information about visitors who repeatedly visit our website. The purpose of using these persistent cookies is to provide you with an optimal user experience by "recognising" you when you return to our website. The content of a permanent cookie is limited to an identification number. Personal data such as your name, IP address etc. are not stored. Individual profiling of your usage behaviour does not take place.

You can also use our website without cookies. You can deactivate the saving of cookies in the settings of your browser. You can also delete cookies that have already been set from the hard drive of your computer / smartphone at any time.

Sendinblue - Marketing Platform

We use Sendinblue as our marketing platform. When you complete and submit one of our website forms (e.g. our website form to order our Villa Contessa newsletter), you consent to the information you provide being transferred to Sendinblue for processing in accordance with the terms of use.

Data Protection Officer

The data protection officer in our company (provider) is: Thomas Brühe, Villa Contessa GbR, Seestr. 18, 15526 Bad Saarow, Phone: 033631-58018, Fax: 033631-58019